1. Our Instructors

  • All our instructors are trained and well mannered, they hold a full ADI/PDI licence.

 

  • The instructor will turn up with a suitable car that meets the MOT regulation along with dual controls fitted

 

  • All Instructors are insured for the right to teach any pupil who will hold a provisional licence

2. Tuition

 

  • Tuition is only available if:

 

  • You’re aged 17 or over, or aged 16 or over and receive the higher rate of Disability Living Allowance (mobility component); and
  • hold a valid UK provisional driving licence; and
  • are legally entitled to drive in the UK.

3. Lessons

 

  • You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.

 

  • Only 1 offer applies. After the initial offer on the new student section. Once the offer is compete you will be able to choose the price/offers that are shown on the existing pupils sections

 

  • On your first lesson you must present your instructor with a valid provisional licence.

 

  • You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition, eg any lack or loss of a valid UK professional driving licence.

4. Your Driving Instructor

 

  • Your Driving Instructor is one of Our self-employed franchisees whose relationship with Us is governed by a franchise agreement. No contractual liability shall arise or subsist between You and Us. We will endeavour to assist You with Your requirements. All of Our Driving Instructors are licenced to carry on business as driving instructors and have obtained such licences from the Driving Standards Agency, which is an executive agency of the Department for Transport

5. Payment

 

  • You can pay directly to your instructor with cash/card which must be done before the start lesson

 

  • You can purchase lessons online and pay via paypal as this is the most recommended and safest method of payment

 6. Price Change

 

  • We reserve the right to change the price of all Our learner driver products including all Lessons, at any time.

7. Driving Test Cancellation Policy

 

  • You will use the car that you have trained in for you practical driving test however if the instructor does not see you fit for the test they will have every right to refuse the use of their motor vehicle

 

  • In the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor says you’re not ready for your test within this three-day notice period.

 

Terms & Conditions

We may change the terms and conditions from time to time if any changes are made we will inform you as soon as possible.

Updated on 4/03/2019

8. Lesson Cancellation Policy

 

  • You must give Us or Your Instructor at least 24 hour notice (excluding Sundays and Bank Holidays) (the “Minimum Notice”) if You wish to cancel or rearrange a driving lesson, otherwise You will be liable to pay for 100% of the lesson fee.

 

  • Where You have pre-paid for any lesson but fail to attend or provide the Minimum Notice to cancel or rearrange the lesson, it will be counted as a lesson taken for the purposes of the lesson cancellation policy and You will be liable for the lesson fee.

 

  • You will not be able to sell or transfer any driving lessons which You have pre-paid for to any third party, without obtaining Our prior written consent.

 

9. Non-Block Booked Tuition

 

  • The price of lessons that have not been pre-paid may be changed at any time. You will receive prior notice of any price increases.

 

10. Block Booked Tuition

 

  • The price of lessons that have been pre-paid are not subject to change and are therefore kept the same until the block Is completed

 

  • All Block bookings that is purchased must be completed within 3 months from the first lesson that has been commenced from the original block booking  otherwise this may result in loss of payment and no refund will be entitled

11. Refund Policy

 

 

  • You are entitled to cancel Your lesson tuition up to 7 days following the date of commitment (“Booking Date”) or otherwise in accordance with the Distance Selling Regulations 2000 (the “Regulations”). If You have not taken any lesson(s) within the first 7 days of the Booking Date You will be entitled to a full refund of any amounts paid, subject to deduction of the Refund Charge (clause 11.4.)

 

  • If You have taken lesson(s) within the first 7 days, and You wish to cancel You will not be eligible for a refund on any lessons taken.

 

  • No refund is payable where a period of 12 months has lapsed since Your last lesson.

 

  • If You are entitled to any refund, You will be required to pay an administration charge of £15 to process the refund (the “Refund Charge”). The Refund Charge will be deducted from each refund that is paid back to You.

 

  • Where it is possible to do so, and We agree to refund You any amounts, We will do so using the same method You used when You made the payment. If for any reason We are unable to refund You using the same method with which You paid, We reserve the right to refund You by any other method We deem appropriate.

 

  • We may request additional information from You to confirm Your identity in order to comply with the Money Laundering Regulations 2007; We will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities.

 

  • Refunds may take up to 28 working days to reach You or Your account.